Show you heard them by repeating their concerns and apologizing for their negative experience. This one can be tough… do it anyway! Expressing empathy is highly effective and powerful. It builds patient trust, calms anxiety and improves outcomes, not just for the patient who left the review, but for the potential patients reading your response.
Wait, there’s more regarding negative reviews
Look for Trends
Use the Good Stuff
Make Sure to Respond
Opportunities to Grow
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Our goal = Your growth. At Cloud Cycle, our years-tested marketing strategies and proven lead generation tactics are designed to GROW your practice. By combining systematic processes and results-driven funnels, our clients are found in online searches, increase brand awareness, attract and acquire new patients and keep those patients coming back.
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1231 NW Broad St.
Murfreesboro, TN 37128
615 216 8595
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